vj2 Privacy Policy — Your Data, Handled Carefully

vj2 collects personal data that is necessary to provide the platform and comply with applicable obligations. The categories of data we may collect include:

We only collect data that is relevant and necessary for the purposes described in this policy. We do not collect sensitive personal data beyond what is needed for identity verification as required by applicable law.

vj2 collects personal data through the following means:

• Direct submission: Information you provide when registering for an account, completing KYC verification, making a deposit or withdrawal, or contacting our support team.
• Automated collection: Technical data collected automatically when you access the vj2 website or app — including IP address, device identifiers, and session activity data.
• Payment processing: Transaction details generated when you make deposits or withdrawals through Philippine banking channels or supported e-wallet services.
• Cookies and similar technologies: Session and preference data collected through browser cookies. See Section 8 for more detail.

vj2 uses personal data for the following purposes:

• Account creation and management: To register your account, verify your identity, and maintain your account on the platform.
• Payment processing: To process PHP deposits and withdrawals through Philippine banking and e-wallet channels, and to maintain accurate transaction records.
• Identity verification: To comply with KYC requirements and to confirm that withdrawal requests are from the verified account holder.
• Platform security: To detect and prevent fraud, unauthorised access, duplicate accounts, and suspicious activity.
• Customer support: To respond to your enquiries and resolve account-related issues.
• Platform improvement: To analyse usage patterns and improve the user experience on the vj2 platform.
• Communications: To send account notifications, security alerts, and service updates. Marketing communications are only sent where you have consented to receive them.
• Legal compliance: To comply with applicable Philippine laws and respond to lawful requests from authorities.

vj2 does not sell or trade your personal data. We may share your information with third parties only in the following limited circumstances:

• Payment processors: Philippine banking networks and supported e-wallet services receive the transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: KYC verification may involve a third-party identity check service that processes your submitted ID documents under confidentiality obligations.
• Legal and regulatory authorities: vj2 may disclose personal data to Philippine law enforcement or regulatory authorities when required to do so by law or in response to a valid legal request.
• Service providers: Technical service providers who assist in operating the platform (such as hosting and security services) may access data strictly as needed to perform their contracted functions and are bound by confidentiality obligations.

All third parties with whom vj2 shares personal data are required to handle that data in accordance with applicable data protection obligations and may not use it for their own independent purposes.

vj2 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations.

• Account data is retained for as long as your vj2 account remains active.
• Following account closure, we retain certain data — including identity and transaction records — for the period required by applicable Philippine law.
• Support communications are retained for a reasonable period to assist with ongoing or future enquiries.
• Device and usage data collected through cookies is retained according to the cookie lifetimes described in Section 8.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you.

vj2 takes the security of your personal data seriously. The following technical and organisational measures are in place to protect your information:

• All data transmitted between your device and vj2 is encrypted using SSL (Secure Socket Layer) technology.
• Passwords are stored in hashed form — we cannot see your actual password.
• OTP (One-Time Password) verification is used for sensitive account actions including logins from new devices and withdrawal requests.
• Access to personal data is restricted to vj2 staff and systems that require it to perform their functions.
• Internal systems are monitored for suspicious access patterns and security incidents.

While we implement strong security measures, no online platform can guarantee absolute security. You play an important role in account security by keeping your login credentials confidential and enabling OTP verification. If you suspect that your account has been compromised, contact us immediately at [email protected].

As a vj2 user, you have the following rights in relation to your personal data:

• Right to access: You may request a summary of the personal data vj2 holds about you.
• Right to correction: If you believe any personal data we hold is inaccurate or incomplete, you can request that it be corrected.
• Right to deletion: You may request deletion of your personal data, subject to legal retention obligations. Account closure requests are handled via [email protected].
• Right to object: You may object to the processing of your personal data for direct marketing purposes. If you have previously consented to marketing communications, you can withdraw that consent at any time.
• Right to data portability: Where applicable, you may request a copy of your personal data in a commonly used format.

To exercise any of these rights, contact us at [email protected]. We will respond to verified requests within a reasonable timeframe. We may need to verify your identity before processing a data rights request.

vj2 uses cookies and similar browser technologies to operate the platform and improve your experience. Cookies are small text files stored on your device when you visit the vj2 website.

We use the following types of cookies:

• Essential cookies: Required for the platform to function — including session management, login state, and security tokens. These cannot be disabled without preventing the platform from working correctly.
• Functional cookies: Remember your preferences such as language and display settings to improve your experience across sessions.
• Analytics cookies: Collect anonymised data about how users navigate the platform. This helps us identify areas for improvement. No personally identifiable information is included in analytics data.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the vj2 platform. vj2 does not use cookies to serve third-party advertising.

If you have questions or concerns about this Privacy Policy or how vj2 handles your personal data, please reach out to us:

• Email: [email protected]
• Response time: We aim to respond to all data-related enquiries promptly. Response times may vary based on query volume.
• Data rights requests: Send data access, correction, or deletion requests to the same email address with the subject line "Data Rights Request".

For general questions about using vj2, the FAQ page covers many common topics. For questions about your account terms, refer to the Terms and Conditions.